New services designed to reduce patient anxiety and speed
access to treatment.
For patients with a diagnosis
of suspected cancer, the endless delays before tests to confirm the diagnosis
are naturally a time of great anxiety. To help minimise the waiting times and
to speed patients’ access to treatment, Harley Street Cancer Concierge (HSCC)
has launched a fast track cancer diagnostic service to be completed within 24
hours of a patient’s enquiry.
Darren Rowe of HSCC explained why this service has been
developed: “The most common enquiries that we get are for rapid testing and
diagnosis. People call us when they have been referred by their GP for a
consultation with a specialist but they don’t want to wait for the appointment
which can take up to two weeks, and then several further weeks undergoing tests
and investigations before the diagnosis is established. Naturally, they
andtheir families want a diagnosis right away but they don’t know what to do.
Our new service is a response to their anxious concerns, we organise scans and
biopsies, usually within 24 hours, often within the same working day, and we offer
a second opinion service too. If treatment is needed, most patients can start
within 5 days of their first call to us or they can go back to the NHS for
their next appointment with their test results in hand. Either way, the speed
of this service will have helped them. The anxiety of waiting is removed and
the treatment of their condition can begin much earlier”.
Dr Andy Gaya, a consultant in clinical oncology, commented
“this is a much needed service which expedites the diagnostic process for
patients to their very limit. It ensures that patients can get an accurate
diagnosis asfast as possible, have it explained clearly, and start treatment
extremely rapidly. This minimises the trauma and anxiety at a very uncertain
time both for patients and their families.”